How to Raise a Complaint

Last updated: October 2026

Every homeowner who contacts Paperforth Heating & Air should get a fair and honest experience. If something went wrong, tell us. This page explains how to file a complaint and what happens next. It is a general template, not legal advice.

Topics We Accept

You can write to us about:

• Your experience phoning or contacting Paperforth Heating & Air
• How your personal information was handled
• Content on this site that seems unclear or wrong
• The conduct of a provider you were connected with

Problems With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, equipment, warranties, work and customer service. If you have a problem with work in your home, start by raising it with the provider directly. Keep a written record.

Still, let us know. Feedback about providers helps keep the network honest. A provider that repeatedly falls short of expectations may be removed from the network. Paperforth Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work or make decisions for a provider.

Filing a Complaint

Email contact@paperforth.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and the outcome you want

After You Write

We will acknowledge your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not settle things, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For issues with HVAC contractors, your state's contractor or mechanical licensing board may also help.

Contact

Email: contact@paperforth.garden